Policy & Transparency
Editorial CurationReturns & Exchanges
A transparent explanation of why a traditional returns policy does not apply to Dietbalancecare — an informational editorial platform with no commercial transactions.
The information on this site is for educational purposes only and does not constitute medical advice. Always consult a qualified healthcare professional before making health decisions.
Free Content — No Payments — No Products — No Transactions
01 — Important Notice
No Returns or Exchanges Apply
Dietbalancecare is a completely free informational platform. We do not sell products, offer paid services, process payments, or conduct commercial transactions of any kind.
Because there are no purchases on this site, there is nothing to return, exchange, or refund. This policy clarifies our operational structure and explains why consumer return laws do not apply here.
Free Access 24/7
All content on Dietbalancecare is permanently free and accessible to everyone. No registration fees, subscription charges, or hidden costs.
No Transaction Records
We do not process payments, store credit card information, issue receipts, or maintain purchase histories because no payments occur.
No Refunds Required
Since there are no transactions, there are no refunds to process, no return shipping to arrange, and no exchange procedures to follow.
02 — Why This Policy Exists
We Are an Informational Platform
Standard Return Laws Apply to Purchases
Consumer protection regulations in Spain and the EU establish return windows and exchange rights specifically for transactions where money changes hands. These rules exist to protect buyers from defective goods, misleading descriptions, and unfair commercial practices.
The logic is simple: if you paid for something and received something else (or something broken), you deserve the right to send it back and get your money back or receive a replacement.
No Purchase = No Return Right
Dietbalancecare operates as a free editorial and informational resource. Visitors do not purchase content, services, or products. No money is exchanged. Therefore, the legal framework that creates return rights simply does not apply.
You are not a customer in the legal sense — you are a reader accessing freely available information. Reading an article does not create a buyer-seller relationship.
Key Difference
Traditional E-Commerce Store
- • Customer pays for product or service
- • Payment receipt issued
- • Item delivered or service rendered
- • Customer has 14+ day return window
- • Refunds processed to original payment method
- • Return shipping may be offered
Dietbalancecare (Informational Platform)
- • No payment required or accepted
- • No receipt or transaction record
- • Content freely accessible 24/7
- • No purchase period or return window
- • No refund process (nothing to refund)
- • No shipping or physical goods
03 — Comparison with Commerce
What a Traditional Return Policy Includes (We Have None)
Defined Return Window (14–30 Days)
Regular stores must allow customers to return items within a specified timeframe after purchase. This window does not apply here because there is no purchase date.
Full or Partial Refunds
E-commerce merchants refund the customer's original payment (minus shipping or restocking fees). Dietbalancecare has no payments to refund because all content is provided free.
Exchange or Replacement
If a purchased item is defective, retailers offer an exchange for a working version. Content here is not "defective" in a commercial sense — if you find an error, we address it editorially.
Return Shipping Logistics
Physical retailers arrange return shipping, prepaid labels, or in-store returns. Digital content has no shipping address, no package to return, and no logistics involved.
Proof of Purchase Requirements
Stores require order numbers, receipts, or account records to verify a return claim. We do not issue receipts because there are no transactions to receipt.
04 — Content Feedback & Support
What You Can Do If You Have Concerns
Since There Is No Purchase
Stop Using the Content
You can simply close the page or stop visiting Dietbalancecare at any time. No commitment, no penalties, no account cancellation required.
Find Alternatives
You are free to seek nutrition information from other sources, dietitians, or healthcare providers. No obligation to us exists.
Submit Editorial Feedback
If you spot an error, outdated information, or have suggestions to improve our articles, you can contact our editorial team.
Report Inaccuracies
We welcome corrections and will review reported issues for accuracy and relevance in a reasonable timeframe.
No Refund Process Needed
Since you have not paid anything, there is nothing to refund. The moment you stop reading or visiting our site, you have effectively "returned" access — but because you never purchased it, no refund mechanics exist.
Have a content question?
For feedback about articles, corrections, or editorial inquiries, please reach out to our team. We review all messages and will respond to substantive issues within a reasonable timeframe.
Contact Details
Email: [email protected]
Address: Calle Real 195, Madrid, Spain
Need Help?
Have Questions About This Policy?
If you have questions about this returns policy, our editorial approach, or how Dietbalancecare operates, our team is here to clarify. Contact us anytime — there is no purchase to dispute, only transparency to provide.
Contact Our Editorial Team